Returns and refunds

How cancellations and refunds work

1. Send a request. Open your order from My Account or the order tracking page and choose “Request a cancellation or refund”, or contact us with your order number. Orders cannot be canceled or refunded automatically online.
2. We review it. Your order stays as it is while our team reviews the request, usually within one business day.
3. We confirm by email. If approved, we issue the refund through our payment processor, Stripe, to your original payment method and your order status updates to Refunded. If we cannot approve it, we explain why.
4. Your bank posts it. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

Before your artwork is approved

If production has not started, we can usually cancel your order with a full refund, or make changes. Ask as early as possible. Once you approve the proof, we place the order with our supplier and it may no longer be possible to cancel.

Printed and personalized products

Products printed or decorated with your design, logo or text cannot be returned for change-of-mind reasons. We provide a free virtual proof so you can review the design and request updates before printing, and production starts only after you approve it. Printed samples may be available for selected products for an additional fee.

Artwork that needs changes

If we cannot use the artwork you sent, we email you the reason. You can upload new artwork from your order page, or reply to our email with the file attached. Your order continues once the new artwork is approved.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or different from the proof you approved, contact us within 14 days of delivery with your order number and photos. We will arrange a reprint, replacement or refund, at our choice, once we confirm the issue with the supplier and carrier. Please keep the products and packaging until the review is complete.

Blank products

Blank, undecorated products are final sale unless defective. If a blank product is defective, contact us so we can arrange a replacement.

Shipping charges and estimates

Shipping shown at checkout is an estimate. If the final shipping cost differs, we ask for your approval before your order proceeds. Shipping charges are refunded only when the whole order is refunded before shipment, or when we made an error.

School fundraising contributions

Optional contributions made on a school fundraising page are credited to that school's campaign. Refunds of contributions follow the same request and review process. A payment receipt is not a charitable tax receipt.