Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund minus any applicable fees noted below. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Exceptions apply, see below.
Contact us by replying to the order email and let us know which items will be returned (ie Sku 3450, size Large in the color Red) and we'll get you a Return Authorization Number (RA#) with the right mailing address within 1-3 business days after receiving the request. Include the RA# on the box and packaging slip in the box. Just imagine receiving dozens of shipments a day from manufacturers and our customers; guessing who it belongs to with a proper RA# can be difficult. This will help us facilitate your refund. Please allow 2-7 business days to process the return and allow about 2-10 business days for your credit card company to process the refund. We ask that when you submit your request, please provide your tracking number so that we can monitor the return so that we can issue your refund in a timely manner.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.
- For defective or damaged products, please contact by replying to your email order confirmation so we have all the information available to quickly serve you.
- There are a few exceptions, we do not take back personalized products, discontinued/clearance items marked by the manufacturer or food-related items.
- Most items are subject to a restocking fee and this fee is based solely on the supplier, normally 5-20% of the cost of the product. If you need to know the restocking fee in advance, please request for that information first.
- Custom products may need to ship to our printing department before making a final decision whether the product can or cannot be printed. Certain mill items shipped directly from the manufacturer cannot be returned, if you are unsure, please contact us before placing the order.
- We do not refund shipping charges.
- Free shipping offers that are returned will be deducted from the return based on the method of shipment used by.
What is our Shipping Policy?
- We offer free shipping on all blank apparel with a $250 minimum within the continental United States.
- For blank orders, we normally ship within 24-48 hours from when we receive the order.
- For custom orders, it will be based on the type of order, but normally, the proofing process will take about 2-3 days, then another 7-10 business days to ship the order.
- Most orders are shipped via FedEx or UPS ground. We can use your shipping account as long as you indicate it in the comment section during checkout. We'll refund the shipping applied since our system does not allow the shipping charged to be waived.
- Chocolate/Food Shipping - when the temperature reaches 75 degrees Fahrenheit, we will ship your order in insulated containers with ice packs. The product will remain cool for 2 full days. Expedited shipping is required for locations beyond a 2-day ground ship zone. We will use either refrigerated trucking or insulated cartons. We will select the least expensive method. For insulated cartons, add $15.00 per carton. When cost effective, a larger carton can be used add $25.00 per.
DO YOU OFFER EXCHANGES?
In order to serve you most efficiently, we do not offer merchandise exchanges. You'll get the right size or color fastest if you simply place a second order and request a refund request.
Last updated January 26, 2020