Frequently Asked Questions
If you are not able to find an answer to your question, please contact us using the "Contact Us" tab on the bottom right of the screen and one of our fabulous Client Success Team memebers will get back to you ASAP.
Can I get a quote?
Sure thing, what you can do is add the products to your shopping cart, add any customizations you need and then your zip code on the cart page to get your quote. Something you need not mentioned on our site? Just fill out the form.
I need to upload my file but it's too big or I cannot upload.
If you're not able to upload your logo, don't worry, you can use a free software, Dropbox to upload your image. Just send the shared link and Order number as reference.
When will my order ship?
Orders with customization will normally ship out 7-14 days after proof approval. During holiday and busy seasons, it might take longer. Please take extra care in letting us know your inhand date during checkout for time sensative orders.
Can I get a free sample?
Free samples are based on product to product basis. Apparel samples must be paid online and you can return it for a full refund if a full order is placed.
Can I cancel or update an order?
For blank orders, once orders are placed, they are automatically sent for fulfilment. However, we will do our best to cancel/update the order. For imprinted items, once proof is approved or if you waive your right to approve (for expedited service), you cannot cancel or return the product.
What is the difference between Partner pricing and the published pricing on your website?
For an annual fee, Partners will get the true wholesale pricing on all products. A lot of distributors claim to offer wholesale pricing, but honestly, you're not get the true wholesale pricing. The Partnership program will allow you to get a great deal. This program is great for schools, marketing agencies and companies who need to order promotional products on a frequent basis. These are the exact pricing all distributors get! Our regular published pricing is available to anyone.