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PromoStadium is committed to complete and total disclosure of all its business practices. Please look over the brief list of our policies and procedures below, and if you have any questions, or need further clarification please do not hesitate to customer service at info@promostadium.com.
Imprinting / Ink Colors
Sale Prices, Coupons, and Discounts
Sample Policy
Proof Policy
Payment Terms
Shipping Policy
Polyurethane Products
Products Shown
Over Runs / Under Runs
Cancellations and Changes
Returns & Claims
Not Intended for Children or for Animals
18 Years of Age
Trademarks
Artwork and Intellectual Property Ownership
Right to Refuse Service
Copyright Statement
Privacy Statement
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The imprint areas given for each product are approximate and may vary from piece to piece. PromoStadium LLC. will size all artwork to utilize each items maximum imprint area unless otherwise noted in writing by the customer.
Due to the density of some items, a slight wrinkle may occur when the printing pad hits the item, which may cause a slight breakup in the imprint.
Some imprint colors will print differently, depending on the color of the product. For example: blue on yellow backgrounds may appear with a green tint, white on red backgrounds may appear with a pink tint and so forth.
Exact color replication for reorders may vary. PMS matching may be available depending on item. Exact PMS matching cannot be guaranteed and we will try to match to your specificied PMS color as close as possible.
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Sale prices are valid through the stated period (or published period) and are good only while supplies last. Discounts are based on the product total only and do not apply to shipping and sales tax. Coupons cannot be combined with any other offer. Only one coupon allowed per order.
Requests for price/special offer adjustments are applied to purchases made within 14 days of the posted sale price.
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We know that it's important to be able to evaluate items first hand. So in order to help you purchase with confidence, we have developed the following sample policy:
Most of our items can be ordered as samples. Please contact us and we will arrange the item to be shipped at possible. All samples will be at retail price and all shipping and handling will be paid by the customer before shipment is made.
Sample BIC pens, pencils, sticky note pads, and key tags are not available. Please check your local office supply store if you need samples of these items. Samples are currently only available to clients located in the continental United States who can receive regular shipments via UPS Ground. PromoStadium reserves the right to refuse shipment of any sample to any party at our discretion.
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PromoStadium requires that all new orders receive a paper/electronic proof and order acknowledgment prior to releasing the order to final production where available. A paper proof will be provided at no cost, and is our best representation of what your final print/product will look like. Often the artwork is to size or to scale (as indicated on the artwork), and is only intended to provide an idea as to what the final product will look like when completed. The paper proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval. IT IS NOT SAFE TO ASSUME ANYTHING. PromoStadium can not be held responsible for any wrong interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact your sales representative to clarify the matter.
At the time of proofing your order/artwork, if you do notice a mistake, please contact your account representative or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).
Orders approved “As Is” will be printed exactly as stated, and no new proof will be sent/required. Orders approved “with Changes” will be printed according to the change(s) and no new proof will be sent/required. Orders marked “Additional Proof Required” will receive a new proof, and final production will not begun until an order “Approved As Is” or “Approved with Changes” is received.
PROMOSTADIUM IS NOT RESPONSIBLE FOR ANY TYOGRAPHICAL MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, PromoStadium cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
For example, if an order is supposed to read “Happy Birthday”, but the customer approves the artwork with a typographical error so the artwork reads “Hapy Birthday” (missing a “p” in “Happy”), PromoStadium can not be held responsible for the misprint as a result of the error. Once the customer approves the proof and order acknowledgment, we are not at liberty to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval.
The customer has the option to waive the proof at his/her own risk, again, PromoStadium and its affiliates will not be responsible.
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PromoStadium terms are 100% prepayment. Term payment is available for customers with a established relationship.
All outstanding balances must be paid in full before production can begin.
Terms are given at the discretion of PromoStadium LLC. The full amount of an invoice may and can be charged to the supplied credit card on file at any point before, during, or after the order. There is a $35 service fee for each returned check. All refunds of $100 or more will be returned by bank check within 10- 15 business days via first class mail.
If you need to use a Purchase Order to submit/request payment, we would be more than happy to provide you with the necessary paperwork for you or your accounting department at the time of placing your order.
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Under normal circumstances PromoStadium LLC. will guarantee to ship your merchandise on or before your specific deadline (if specified); however you should be aware that we can not be held responsible for delays on the part of the carrier who is delivering your merchandise. In rare instances, we may actually ship the item after the intended ship date by a faster shipping method in order to meet the intended receipt date. The additional cost for this will be at our expense.
Orders that qualify for the delivery guarantee will include “(MUST HAVE XX/XX/XX) next to the shipment method. Orders that do NOT contain this notation do NOT qualify for the delivery guarantee.
Please also see Shipping Info
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Please note, no two stress balls or shapes are exactly the same because they are made by hand. The density of the polyurethane varies from item to item. Therefore, it is impossible to guarantee a consistent uniform imprint. Although we feel our imprint quality is the best in the industry, a certain amount of distortion is unavoidable. We will make every effort to recommend the best layout of your ad copy for maximum quality.
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The products shown are for demonstration purposes only. Actual product and color may vary slightly from what is displayed on your computer monitor.
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Due to the nature of the products, production and manufacturing standards, over runs; under runs and spoilage may occur within a 5% - 10% range. This means that you may receive an overage, shortage or some spoilage on your order. Example, if you order the electroballs, expect that 5%-10% of the lights in the electroballs might not be working due to the fact that batteries molded in the balls do get used up and are activated by motion during shipping and handling.
Depending on your product, if you require a specific quantity, we strongly encourage you to order 1-10% more than your target quantity.
We will charge you for the quantity shipped. You will not be charged for products you do not receive.
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Once your order is placed, it will be processed and shipped as quickly as possible. Some items, such as apparel and trophies, are not stocked and are ordered from the vendors and shipped to the closes screenprinter and engraving sites. Should you need to re-order more tshirts or trophies, might incur additional shipping and non-bulk pricing to your order.
If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes before your order ships.
Once you approve the order acknowledgment and artwork approval, the order is initiated and production begins. If you require additional information or clarification, please contact us.
Cancellations are charged a $30 service fee plus any production charges accrued at the time. Production charges include, but are not limited to, art charges, paper or product proofs, setup charges, digitizing (embroidery), restocking fee (15% - 35% of item price), or shipping charges. These fees will be billed at PromoStadium discretion.
The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.
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No returns of imprinted goods are accepted. Un imprinted merchandise returns are subject to a 15% - 35% restocking fee and the necessary freight costs to return the product do apply. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted. Products where we are the distributor, such as EZ UP canopies are returned directly with the manufacturer and cannot be returned to us. PromoStadium does not warrant any of our products since we do not produce and of the products and only distribute. All warranties and claims must be made to the manufacturer.
Any imprinted products returned in violation of this policy will be discarded at PromoStadium discretion.
In the case that you believe you received a product or order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before PromoStadium can begin to process a claim, a sampling of the goods (quantity will be determined at PromoStadium discretion) must be provided for us to review. PromoStadium reserves the right to take up to seven working days to process/review a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within two business days after review, unless otherwise noted. Please see our payment policy for further information.
In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight back to PromoStadium, unless otherwise noted.
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Our products are not intended as toys for children. These products are a novelty items and our intended for promotional use only. No item should be given to small children or pet to be used as a toy.
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You must be 18 years of age or older to order from PromoStadium LLC. If you are a minor and would like to place an order, please have an adult in your household make this purchase for you.
When ordering merchandise from PromoStadium, you affirm that you are at least 18 years old and possess the legal authority to enter into a purchase agreement and to use this web site in accordance with PromoStadium terms and conditions.
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All the logos and trademarks are registered trademarks and logos of their respective owners and copyright holders. They are provided only as a convenience for their lawful use, and should be used only by owner of the logo or trademark, authorized agents or affiliates, with proper permission from the copyright holders.
Any customer of PromoStadium LLC. represents and warrants to PromoStadium LLC. that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold PromoStadium LLC. and its parent company harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party.
All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark or copyrighted items, a customer MUST have written permission from the owner of the logo or trademark or copyright, or be an employee or authorized agent or affiliate of the owner. A customer may NOT use any logo or other graphic material in a manner which may infringe copyright. A customer also may NOT use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. PromoStadium LLC. assumes no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. PromoStadium LLC. shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through PromoStadium LLC.
Unauthorized use of trademarks and copyrights found on this web site is illegal.
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Unless otherwise arranged prior to production, all artwork and digitizing created by PromoStadium for your order remains the property of PromoStadium and will be maintained at our facility for our exclusive usage in executing your orders. Because our policy is to render art/digitizing/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us.
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PromoStadium reserves the right to refuse service to anyone for any reason. Should PromoStadium (at its own discretion) determine that an order may be fraudulent, we reserve the right to refuse or cancel any such order for any reason at any time. We enforce this policy to ensure a secure, professional and convenient online shopping environment for all of our customers.
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All of the content on this web site, including, but not limited to, text, graphics, logos, button icons, images, and data, is the property of PromoStadium LLC. or its content suppliers. All of the content is protected by the United States and International copyright laws. It is illegal for anyone to violate any of the rights provided by the copyright law to the owner of the copyright.
Copyright is secured automatically when the work is created. Copyright is a form of protection provided by the laws of the United States (title 17, U.S. Code) to the authors of “original works of authorship,” including literary, dramatic, musical, artistic, and certain other intellectual works. This protection is available to both published and unpublished works. Copyright protection subsists from the time the work is created in fixed form. The copyright in the work of authorship immediately becomes the property of the author who created the work.
PromoStadium LLC. considers the violation of its copyright protection to be a very serious offense and will take the necessary steps to correct any illegal misuse of its proprietary content.
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Please see Privacy Policy
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